This one has popped up a few times in the past. When PayPal has been set-up and configured to with Magento the store owner receives the email below seemingly randomly.

Log into your PayPal Account

  • Click into ‘Profile’
  • Scroll down to the bottom of the page and under ‘Selling Preferences’ on the right-hand side
  • Click on ‘Instant Payment Notification Preferences’
  • Click ‘Edit IPN Settings’

You can check that “Do not receive IPN messages” is set to enabled.

What’s the issue?

The error appears when the Magento store has been set-up correctly but the store owner also uses PayPal as a payment method on another service. For example eBay, another store etc.

When a payment is made through one of these services PayPal will still try and send a PayPal IPN notification to your store, for an order it didn’t originally process. The notification fails and PayPal think’s something dodgy is up.

Dear xxxx,

Please check your server that handles PayPal Instant Payment Notifications (IPN). Instant Payment Notifications sent to the following URL(s) are failing:

http://magentostore.example/paypal/ipn/

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

Thank you for your prompt attention to this issue.

Yours sincerely, PayPal

 

Magento

Magento is a feature-rich ecommerce platform built on open-source technology that provides online merchants with unprecedented flexibility and control over the look, content and functionality of their ecommerce store.

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